Cart

Dead On Arrival (DOA) Policy

Frag Hut strives to give you the best possible service. All smaller coral are sent out in pots and vac packed, larger coral are double bagged and vac packed for extra security. Depending on season/temperature orders will be sent out with 48 hour heat packs.

Any Dead On Arrival will be offered a replacement or similar if available or full credit of the affected coral will be issued. Shipping costs are not credited in the event of a Dead on Arrival. 

Please follow the Dead On Arrival Policy, failure to do so will void the Dead On Arrival. 

  • The delivery must be accepted on the first delivery attempt
  • Must contact us within 2 hours of signing for the delivery 
  • Clear photographic evidence of the coral/s that are dead or damaged in the original unopened packaging, you may be asked for more photographic evidence
  • Do not place the coral into a system until you have received a response, please float the coral to bring it to temperature
  • Shipping to a non-domestic location, e.g. your place of work, will void DOA cover.